¶ Skill Conditions
Once a skill has been created, we must now define the conditions under which it is applicable to a process. You can choose to define these skill conditions based on a ny process attributes, including derived attributes.
¶ How to add conditions to a skill
Let us take the same example as discussed while creating skills. To allocate all leads with city = Mumbai to agent 1, we created a skill called "Mumbai". We must now specify the conditions under which this newly created skill shall apply to processes as a required skill. To do so:
- Click on
conditionsagainst the skill created - Click on
Add Rule - Specify the process attribute conditions under which this skill is applicable.
For eg. All Mumbai leads will be identified with process attribute city = Mumbai.
¶ How to add multiple conditions to a skill
The skill condition builder on the ChakraHQ platform can handle highly complex conditions. For example, city identification can also be identified by pincode, even if the city attribute is blank. Here's how you can handle identification of city through pincode within the above mentioned logic:
- Click on
conditionsagainst the created skill - Hover on the conditions added, and click on
Add RuleorAdd Groupdepending on the requirement - Select the operator applicable between the two rules or groups (AND/OR)
- Add additional conditions and complete the configuration
In our example case, we must add a group of conditions for pincode > 400000 AND pincode < 400105 along with an OR condition to the existing condition of city = Mumbai.